It is necessary for small businesses and their accountants to access reliable banking transaction data, so that they can ensure of having accurate financial records. QuickBooks Desktop’s Bank Feeds make this process easier by allowing the user to download transactions into QuickBooks, organize the downloaded financial activity, and assist in the reconciliation of accounts. However, if there is a problem with the user’s online banking connection, User can experience QuickBooks error OLSU 1013, if there is a problem with online banking connection. As a result, the user will have prohibited from performing the daily banking functionalities.
This problem could be caused by many different things such as: Bank server issues; Outdated bank information; Active accounts that have online banking available; Transactions files that are not compatible; Or problems inside of the QuickBooks company file.
It is necessary to consider the root cause first, before you make any changes. When you disconnect your accounts or change your bank settings consistently without any logical reason, then it will likely cause extra effort for you. And as a result you may experience greater difficulties while reconciling your transactions.
In this expert troubleshooting guide, Quick Bookkeeping Expert explains how to diagnose the error, test your banking connection, and choose appropriate solutions on how to fix QuickBooks Error OLSU 1013 during online banking while protecting your financial data.
What Is QuickBooks Error OLSU 1013?
QuickBooks Error 1013, commonly referred to as OLSU-1013, is one of several errors that relate to online banking and Bank Feeds within QuickBooks Desktop. This error can occur when you try to link a bank account, set up online banking, or download transactions from a bank.
QuickBooks Desktop offers two types of banking options: Direct Connect and Web Connect. With Direct Connect, you can connect directly with your supported financial institution; however, with Web Connect, you can obtain a. QBO format file from your financial institution, and then upload that file to QuickBooks.
When a connection or download of transactions has failed, it will require additional investigation to determine where the issue originated.
For instance, a user could login to a bank’s site and download their transaction history; however, upon trying to load those same transactions into QuickBooks, they would get an error message. Alternatively, a user may find that Bank Feeds functions properly within a test environment, however, fails when attempted to function in the actual company file.
These types of problems call for varied types of trouble-shooting methods. In OLSU 1013 in QuickBooks Desktop does not necessarily indicate that your bank account has been disabled or that your company file is corrupted.
Why Am I Getting QuickBooks Error OLSU 1013?
Before attempting to resolve the problem, please review these potential reasons for your QuickBooks banking error OLSU 1013.
- Bank Server or Online Banking Issues
Your bank may be having some short-term technical problems, or they might need to update/repair their system. Your bank could ask for identity verification, agreement updated terms, or acknowledge account alerts.
- Outdated Financial Institution Information
QuickBooks stores a directory of financial institutions that provides the necessary details to connect with the various banks that are compatible with QuickBooks. When the directory data becomes obsolete, or when a bank changes how it allows QuickBooks users to access their accounts, the initial setup of Bank Feeds will likely not be successful.
- Inactive Accounts with Online Banking Enabled
The chart of accounts can include inactive bank accounts that have active online banking service. It could lead to one of the reasons why you are receiving OL and OLSU error messages as per Intuit.
- Internet Connectivity or Firewall Restrictions
Unstable internet connection or security settings which restrict QuickBooks communication can disrupt your banking connection.
- Incompatible Bank Transaction Files
When you bank has provided you a downloaded transaction in a non-supported format then QuickBooks could not import them into your system. If you want to use QuickBooks Desktop Web connection, you need to provide a compatible.QBO file.
- Company File or Account Configuration Problems
The problem could be related to one specific bank account or company file. When you test your connection with a sample company, you will be able to find whether the problem exists within the original file or only in the original file.
These are possible explanations as to why a person might receive a QuickBooks OLSU 1013 error when setting up Bank Feeds.
How to Fix QuickBooks Error OLSU 1013 During Online Banking?
When troubleshooting, follow these steps in sequence. Begin with simple checks and transition to account level modifications only after the results of your checks indicate that such actions are warranted.
Solution 1: Sign In to Your Bank’s Official Website
First, confirm that your financial institution is accessible outside QuickBooks.
- Open your browser and visit your bank’s official website.
- Sign in with your usual banking credentials.
- Check for pending alerts, security confirmations, or updated terms.
- Confirm that the affected account is active.
- Review any service interruption notices.
- Complete any required actions and retry Bank Feeds.
The bank’s website may be down, or it may require you to verify your identity again. Before you change any of the settings in QuickBooks, please resolve this problem first.
Expert advice: Just because you can log into your online banking account using a web browser doesn’t mean your bank has successfully linked with QuickBooks. However, it will help determine if there are any initial login issues with your online banking account.
Solution 2: Internet Connection and QuickBooks Version Verification
To perform online banking transactions, a computer must have an active Internet connection and run one of the approved QuickBooks software releases.
- Verify that other secure websites load correctly.
- Restart your router if the connection is unstable.
- Check the settings for your Windows Firewall and security programs to make sure you have given permission for QuickBooks to use the network.
- If it is supported by your version of QuickBooks Desktop, please select Help > Update QuickBooks Desktop.
- Check for applicable updates and install them according to Intuit’s instructions.
- Restart QuickBooks and try downloading transactions again.
Permanent disabling of security software is not recommended for troubleshooting the error. Contacting your IT Administrator may help determine whether network restrictions are contributing to the issue.
In addition, verify that the version of QuickBooks you are using is supported by your bank’s connectivity option.
Solution 3: Bank Feeds Test in a Sample Company File
A company-wide test will help determine whether there is a general issue with the bank connection, or if it is a problem with your individual company file.
- Open QuickBooks Desktop.
- Select ‘File > New Company’ or the available company creation option.
- Create a test company using the setup workflow.
- Configure Bank Feeds for the same financial institution.
- Attempt to download transactions.
When an issue is identified within both the “test” company and “live” company, it suggests that there may be a problem with either the Bank-Side Connection or the Shared Connection. You should contact your financial institution to determine what might be causing this issue.
If the sample company has a successful connection and the original company file does not have a successful connection, you will need to check the original account settings and also the integrity of your original company file.
While this test is a helpful indicator, alone, it cannot definitively establish the source of the problem.
Solution 4: Check Inactive Accounts with Online Banking Enabled
If after doing some simple troubleshooting, the problem persists, check all of your Chart of Accounts for bank accounts that are active with online banking features but have been marked as inactive.
- Open your company file.
- Go to ‘Company > Chart of Accounts’
- Select the option to include inactive accounts.
- Identify non-active accounts that are showing the lightning bolt icon indicating that they have an active online banking service.
- If a relevant account is identified, right-click it and select ‘Edit Account’.
- Open Bank Feed Settings, if available.
- Select ‘Deactivate All Online Services’ when appropriate.
- Save and close the account.
- Close and reopen the company file if instructed.
Make sure to only use the relevant accounts to solve the problem. Prior to deactivating services make a backup copy of your company file and review any pending downloaded transactions.
After making the appropriate correction, retry Bank Feeds.
Solution 5: Refresh the Bank Connection in QuickBooks Desktop
If you are experiencing issues with a particular account, please try to reconnect to that account by following one of our supported troubleshooting workflows.
- Back up your company file.
- Review downloaded transactions that have not yet been matched or added.
- Open the Chart of Accounts.
- Edit the affected bank account and review its Bank Feed Settings.
- If appropriate, deactivate the existing online banking services.
- Save your changes and reopen the company file.
- Select the applicable ‘Bank Feeds > Set Up Bank Feed’ option.
- Choose the correct financial institution and follow the on-screen instructions.
- Test the connection by downloading transactions.
Intuit’s formal OL and OLSU troubleshooting guides provide users with a very specific set of steps to “refresh” connections. To do this you must press and hold down the Ctrl key while clicking on any of the Setup buttons, unless you are entering data into a field. Users should always refer to the most recent version of their software’s official instructions for guidance, and never apply general keyboard shortcuts to resolve issues.
If there are several of your accounts linked to a single bank, do not disconnect all of those accounts at once unless you have identified which accounts will be affected and reviewed any outstanding transactions.
Solution 6: Download and Import a Compatible QBO File
When you are researching options for direct banking connections with your bank, you can typically use Web Connect to manually download transactions.
- Sign in to your bank’s official website.
- Locate the transaction download section.
- Select the account and an appropriate date range.
- Download transactions in the compatible `.QBO` format.
- Open QuickBooks Desktop and select the appropriate Web Connect import option.
- Upload your file, and view each transaction prior to either approving or linking.
If you can successfully import the file into your software program, then the Web Connect process is functioning, even though the direct connection does not seem to be.
Check the formatting of the file that QuickBooks is unable to import. If needed, call your bank.
Important: Before you import the transactions from the download, make sure that you compare these transactions to what is already listed in your register. If you import the exact same transaction(s) again, it will result in duplicate entries and make the process of reconciling difficult.
Solution 7: Investigate Company File Problems
If previous tests indicate that the issue lies within the original QuickBooks company file, then utilize the built-in data validation features provided by QuickBooks.
- Create a current backup of the company file.
- Click on ‘File > Utilities > Verify Data’.
- Follow the on-screen instructions.
- Review any reported data integrity problems.
- Use ‘Rebuild Data’ only when appropriate and after creating a backup.
- Follow Intuit’s guidance and review the results.
Re-building data should not be the first thing you do when you find a bank error. When the verification process does not identify any problems with the data, then find out why the error occurred prior to making additional attempts at repairing the data.
Seek professional help if you cannot use QuickBooks to edit or combine these affected accounts and/or the data in your company file is corrupted prior to modifying how your accounting software works.
How to Refresh the Bank Connection Without Creating Bookkeeping Problems?
In addition to being able to establish a new connection to the bank when attempting to refresh the bank connection in QuickBooks Desktop, protecting your current financial data is also very important.
Before making changes:
- Back up the company file.
- Review transactions waiting in Bank Feeds.
- Identify the specific account showing the error.
- Record the date of the last successful download.
- Avoid importing overlapping date ranges without checking for duplicates.
When you have reconnected, check your downloaded transactions against your bank statement and your existing QuickBooks register. If possible, match each of your existing entries to one of the downloaded transactions. Investigate any discrepancies and then reconcile the account in your normal manner.
These checks will ensure that your records are up-to-date, regardless of whether or not you have access to the Internet.
How to Prevent QuickBooks OLSU 1013 Errors?
Some bank connectivity issues will be beyond your control, but there are certain actions you can take to prevent avoidable interruptions.
- Keep QuickBooks updated: Install applicable updates for a supported release.
- Monitor bank alerts: Confirm all items requested, and make sure your bank accounts are secure.
- Verify connection compatibility:Determine if your bank allows for the use of your chosen banking option.
- Maintain reliable internet access: Investigate network restrictions that may interfere with QuickBooks.
- Back up company files: Create backups before changing banking settings or repairing data.
- Review imported transactions: Verify if there are duplicates of the transactions being downloaded prior to importing.
- Reconcile regularly: Compare the QuickBooks register with bank statements.
- Document recurring errors: Record the error message, date, account affected, and troubleshooting results.
A standard procedure for identifying repeating issues will help protect the accuracy of your bookkeeping records.
FAQs
What does QuickBooks Error OLSU 1013 mean?
It is an error associated with online banking and Bank Feeds in QuickBooks Desktop. Its cause may involve the bank, connection method, account settings, transaction file, or company file.
How do I fix QuickBooks Error OLSU 1013 during online banking?
Start by checking your bank’s website and internet connection. Then test Bank Feeds in a sample company, inspect relevant inactive accounts, and refresh the affected bank connection when appropriate.
Can QuickBooks OLSU 1013 damage my company file?
The error does not automatically mean your company file is damaged. If the issue occurs only in one company file, investigate account configuration and data integrity before attempting repairs.
Can I download transactions manually while troubleshooting?
Yes, if your bank supports a compatible `.QBO` Web Connect file. Review the date range and existing transactions carefully before importing.
When should I contact my bank?
Contact your bank if the error also occurs in a sample company, the bank’s connection service appears unavailable, or a compatible transaction file cannot be obtained or imported. Ask whether the bank supports your QuickBooks connection method.
Will one solution always resolve OLSU 1013?
No. How to fix QuickBooks Error OLSU 1013 depends on the underlying cause. Some cases may require a connection refresh, while others need assistance from the bank or further investigation of the company file. Even you can seek professional assistance through live chat QuickBooks support number or via QuickBooks desktop support phone number 24 7.
Wrap Up
The QuickBooks error OLSU 1013 can prevent users from downloading bank feeds. As such, it will interfere with the user’s ability to perform necessary accounting functions. To resolve the issue, a structured approach to problem solving may be utilized to determine why the error occurred; however, this should be accomplished in a manner that does not require the user to alter any of the company’s financial data.
Verify that you are able to access your bank, look for potential connectivity problems and confirm that the version of QuickBooks that you currently have is supported. Next, test using Bank Feeds in a sample company. Also, review all applicable inactive accounts, update the connection that is no longer working properly, and try to use a compatible Web Connect file if applicable.
If you continue to have trouble accessing your account, even after attempting each option provided in this guide, you can utilize the diagnostic report created during the previous troubleshooting steps to provide more context regarding why you are unable to access your account when contacting either your financial institution or Intuit Support.
The professionals of Quick Bookkeeping Expert will help you with all aspects of bookkeeping, including any problems you are having with QuickBooks.
Source: quickbooks.intuit.com
